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Frequently Asked Questions

Frequently Asked Questions

How do I order?

  • Browse our categories
  • Select the item(s) you wish to purchase
  • Click on “Add to Cart”
  • Once you are done, proceed to the Checkout

How do I pay?

Once you have selected your purchases and arrive at the checkout, you will be directed to the section for payment methods, delivery addresses etc. Payment can be made via credit card over a secure transaction, via internet transfer direct to our bank or by cheque. A final invoice will be emailed to you detailing total costs, including any delivery charges.
See our Payment Options page for more details.

Is this website secure?

Yes. Ambassador uses SecurePay to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details are encrypted  using industry standard SSL 128-bit encryption technology.

What about delivery?

We can arrange delivery on your behalf. We have arrangements with a number of transport companies Australia wide. Your final invoice will include a delivery charge. The total delivery amount is shown before checkout. If you wish to organise your own transport please advise us via email how the goods will be collected.

How long will it take for me to receive the goods?

Please allow between 5-7 working days (after payment has been processed) for delivery.

What if my goods are damaged?

If an appliance is received and is faulty in any way (other than from transport damage), you should notify Ambassador Catering Equipment immediately by email or by phoning 1300 797 084 detailing the fault.

If the goods are damaged in transport Ambassador Catering Equipment is not liable for any damages incurred. We recommend insurance be taken out by the purchaser on any goods before despatch.

Please check all items before signing for them. Do not sign for or accept deliveries if the goods have clearly been damaged in transit.

Can I return my goods?

Goods will not be credited unless prior arrangements have been made with Ambassador Catering Equipment.

All goods returned are subject to a 25% restocking fee and return transport costs incurred by Ambassador Catering Equipment, and will only be accepted if returned in original condition, and in original packaging with original instruction manuals.

If the returned item has been used in any way it will be considered to be second hand and therefore no credit will be issued.

Can I cancel my order?

Yes. Orders may be cancelled on the following basis:

  • Cancellation of order must be received witin two (2) working days of purchase and prior to dispatch
  • If cancellation of order is received after dispatch then any costs incurred by Ambassador Catering Equipment may still be charged
  • A restocking fee of at least 25% of the original purchase price may apply

Do warranties apply to the equipment?

All products sold by Ambassador Catering Equipment are supported by a manufacturer’s warranty. Warranty periods are advertised on our website within the product description.

There are two types of standard warranty normally available:

  • On-site warranty
  • Back-to-base warranty – applicable to most smaller bench-top equipment

Any transport costs and arrangements associated with warranties are the sole responsibility of the purchaser.